A front desk that never misses a call, and knows your systems.
Imhauser Front Desk answers every call and text, books across your team, sends the reminders, and puts people through to you when it matters. Built on Microsoft Azure, connected to the software you already run.
That's our own line. The receptionist that answers is part of this product.
Businesses that run on appointments
From a studio with one chair to a practice with several staff.
- Spas and salons
- Barbers
- Nail and lash studios
- Massage and physiotherapy
- Dentists and small clinics
- Optometrists
- Vets
- Tutors
- Fitness studios
Everything the front desk does, answered and written down
AI receptionist
Answers every call, or only the ones you miss, 24 hours a day, in a natural voice, and says it is an AI assistant. Texts get the same answers. It works from a profile you approve line by line, never a scrape of your website, and does not make things up.
Customer intake
A new caller, texter or web visitor becomes a customer: name, phone, email, contact preference, how they found you, and consent to be texted and emailed. Returning customers are recognized by phone number.
One customer record
Contact details, preferences, consent and every call, text, email and appointment in one timeline. Works with your CRM (HubSpot today, others through a connector) or on its own.
Booking across your team
You set services, staff, hours and rules for notice, buffers and same-day cutoff. It offers real free slots across the right staff, holds one during the call and writes it to that person's calendar; reschedules and cancellations follow the same rules. Microsoft 365 calendars today, Google Calendar and booking software through connectors.
Reminders
Text and email reminders at the times you choose, with "reply Y to confirm" and a way to reschedule. Opt-outs are honored immediately, and you see who confirmed.
Live transfer to a person
When a caller asks for someone, or the matter is urgent, the call goes to the number you choose for that time of day, with call screening. If nobody picks up, the receptionist takes the request.
Your notes
After every conversation, a note with what the customer wanted and the full transcript, with their email as the reply address.
Your console
Set up services, staff, hours and the profile. See customers, appointments, conversations and reminders, and fix anything by hand.
How it fits together
It works with the systems you already have
A connector is a small piece of software we build for your system, so the receptionist can read from it and write to it while the customer is on the line.
Written for your system
In C# and .NET on Microsoft Azure.
It never holds your passwords
Connectors sign in with Azure managed identity, or with keys kept in Azure Key Vault. No credentials are written into the code.
It checks who is asking first
For example, it only confirms an appointment to the phone number on the booking.
Ready-made today: Microsoft 365 (calendar and mail) and HubSpot. On request: Google Workspace, common booking software for salons and studios, dental and medical practice software, help desks, and anything with an API or a database. Systems without a usable API, such as older or on-premises software, are scoped on a call.
For larger organizations, the whole Front Desk can run in your own Azure subscription.
Healthcare tier: built for HIPAA
Imhauser Front Desk comes in two tiers. Standard is for most appointment businesses. Healthcare is for dental, medical and other practices that handle patient information, and adds the following.
- We sign a Business Associate Agreement with every practice.
- Everything runs on Microsoft Azure under Microsoft's own HIPAA agreement, and every other provider we use for a practice has signed one too.
- Encrypted in transit and at rest. Every access to a patient's contact record, transcript or recording is logged in an audit trail. Staff sign in with multi-factor authentication and see only what their role needs.
- Minimum necessary by design: the receptionist confirms who it is talking to before it says anything about an appointment, reminders carry only the date, time and practice name, and nothing about a patient is written into application logs.
- Not a practice-management system and not a medical record. It handles the front desk; your practice software keeps the patient's file.
HIPAA compliance is something a practice and its vendors do together. We provide the agreement, the controls and the documentation for your risk analysis.
Where we are
The AI receptionist is live today: it answers our own line, 240-670-3459. Booking across staff, the customer record and reminders are rolling out with the first businesses we take on, and those businesses shape what comes first.
→book a 15-minute callGetting started
A 15-minute call
Your business, your team, the calls and texts you get, and the systems to connect.
The profile interview
Half an hour on your services, staff, hours and customers' questions. You approve the written profile line by line.
Your number and test calls
Your existing number connected, or a new one set up. Test calls with full transcripts to review.
Live
Every call and text answered. When something needs to change, it is changed the same day.
Pricing is scoped on the call. For a voice-only start, see the AI Voice Receptionist plans.
Good to know
- It speaks English.
- How call data is handled is described in our privacy policy.
Questions people ask
What is an AI front desk?
It does the reception desk's work: answering calls and texts, booking and rescheduling appointments, keeping the customer record, sending reminders, and putting callers through to a person when they need one.
Does it work with my existing booking or practice software?
Yes, through connectors: Microsoft 365 and HubSpot today, and a connector built for your booking, salon or practice software on request. Your system stays the source of truth.
Is Imhauser Front Desk HIPAA compliant?
Imhauser Front Desk is built for HIPAA. Its Healthcare tier comes with a Business Associate Agreement signed with every practice. Compliance itself is shared between the practice and its vendors: we provide the agreement, the controls and the documentation for your risk analysis.
Can I keep my phone number?
Yes. Forward your existing number to Imhauser Front Desk, or take a new number.
What does it cost?
It is scoped on a 15-minute call, since it depends on your team, channels and connectors. For phone answering only, see the AI Voice Receptionist plans.
Call 240-670-3459, or book a 15-minute call
That's our own line, answered by the receptionist inside Imhauser Front Desk. When you want the Front Desk for your business, book fifteen minutes.
Tell us what you need. We reply within 24 hours.
Imhauser Technologies
McLean, VA
United States
Available on-site across the DC metro, Tysons, Reston, Arlington, and Washington, DC, as well as hybrid and remote worldwide.